Your information, plainly explained
Privacy Policy.
This policy explains what information Serrelli Street collects, why we use it, and the choices available to you when you visit or shop on our website.
Information We Collect
We collect information you provide when you place an order, create an account, contact us, or otherwise interact with Serrelli Street. This may include your name, email address, telephone number, billing and shipping addresses, order details, account information, and messages you send us.
Payment information is collected and processed by the payment provider used by our WooCommerce store. We receive information needed to confirm and manage the transaction.
When you use the website, we may automatically receive technical and usage information such as your IP address, browser and device type, referring page, pages viewed, and the date and length of your visit.
How We Use Information
We use information to:
- Process, fulfill, ship, and support orders.
- Communicate about purchases, deliveries, questions, and customer-service requests.
- Create and manage customer accounts when that feature is used.
- Operate, secure, troubleshoot, and improve the website.
- Understand website usage and improve products and services.
- Prevent fraud and comply with applicable legal obligations.
Cookies & Analytics
Our website and service providers may use cookies and similar technologies to keep the store functioning, remember cart or account activity, maintain security, understand site usage, and improve performance.
Your browser may allow you to block or delete cookies. Disabling necessary cookies may prevent portions of the store, cart, checkout, or account area from working correctly.
Your Choices
You may contact us to ask about personal information you have provided, request a correction, or request deletion where appropriate. Some information may need to be retained for order records, fraud prevention, tax, accounting, dispute resolution, or other legal purposes.
You may opt out of promotional email using the unsubscribe instructions in the message or by contacting us. Transactional messages about an order may still be sent.
Security & Retention
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. Transaction pages use secure HTTPS connections, and payment information is transmitted in encrypted form to the store’s payment processor.
We keep information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, protect the website, and meet legal obligations.
No internet transmission or storage system can be guaranteed to be completely secure.
Children’s Privacy
Serrelli Street is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the website, please contact us.
Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The current version will be posted on this page with its updated date.
Last updated: September 13, 2026.
Contact Us
Questions or requests concerning this policy may be sent to sales@serrelli-street.com.
Serrelli’s Finer Foods
6454 West North Avenue
Chicago, IL 60707
773-237-7530
Questions about your information?
Contact the Serrelli Street team and we’ll help.
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