Shipping
Serrelli Street ships orders on second day air and schedules deliveries to arrive during the week to keep shipping costs reasonably priced.
We use special packaging to insure freshness of every order including sealed freezer packs and specially designed insulated boxes.
Orders placed up until 2:00 p.m. Monday through Wednesday will be shipped immediately to arrive in two days. Orders received Thursday through Sunday will be shipped the following Monday.
Since our items are perishable, all packages will be left at the shipping address without signature.
Our prices do not include delivery costs which are calculated by package weight and distance from our Chicago location.
Your order will be followed with an E-mail to verify your purchase with a total including shipping cost and tracking number except on Ala Carte orders.
For Ala Carte orders, shipping is calculated separately. You will receive an additional confirmation that includes a shipping total.
Privacy Statement
Serrelli Street has devloped this privacy statement to demonstrate the organization’s respect for your privacy. When you visit our site, we may collect and store information on an anonymous basis, such as time and length of your visit, the pages you view on our site, and the site you visited prior to our site. We may also record the name of your Internet service provider, browser type and IP address. This information is collected to improve content, measure use of the site, administer the site, and gather broad demographic information for aggregate use. We also provide you with the opportunity on our site to share information such as your name, mailing address and e-mail address. The only personal information about you that is gathered is the information you choose to provide us or that which is required to purchase products through our online store. If you choose to share any personal information with us, we may store it and use it for internal processing purposes. We do not share this information with other entities. Serrelli Street reserves the right to alter our privacy principles as necessary. We will attempt to post any alterations to those principles on this site in a timely manner. Please contact us at sales@serrelli-street.com if you have any questions concerning this site.
Online Security
Serrelli Street is committed to handling your customer information with the highest regard for online security. If you are conducting online transactions via our site, your credit card information is transferred in encrypted format from your computer to our servers. You should always see a URL containing “https://www.serrelli-street.com” for any page on the site that provides transaction services.
To determine if your connection to our site is secure, check the lower right hand corner of your browser. You should see a small yellow lock symbol. Double click the lock and the following information should appear with your specific information.
* the url: e.g. www.smith.com
* Issued by: Secure Server Certification Authority
* Valid Dates: e.g. From 09/01/02 – 09/01/03
We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We review our security policies on a routine basis to ensure we are maintaining industry standards.
For site membership, the security of your information relies on your protection of user name and password. You may not share your password with anyone. Serrelli Street will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the website, which will always have a URL beginning with https://www.serrelli-street.com/. Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://www.serrelli-street.com/ should be treated as unauthorized and suspicious and should be reported to Serrelli Street immediately. If you do share your password with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at www.serrelli-street.com and changing your Profile settings.
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